What the Brokers Say Simon Hargraves of Charlesworth Financial Planning, Leicester wrote: "I wish to express my gratitude for the way in which this application was handled by yourselves. Underwriting acceptance was required within a short period of time and everybody concerned approached it with a 'can do' attitude and was extremely helpful. In these days of call centres and generally poor service from Life Offices, it was a pleasure to be able to deal with named individuals with whom it was possible to make direct contact." Mr J K from London said: "I am, and have for the lst 14 years, been in the financial services industry. I have worked as a broker consultant and 'in house' for a number of large life offices. I would like to say that your service has been excellent, your terms have been clear, and your application form easy to complete." Richard Davenport IFA wrote: "I faxed an application to Lutine this morning and by 6pm today I have the client on risk and have received written confirmation. What great service from all at Lutine."