Jon Clarke

Managing Director

Jon’s insurance career began with Target Life in the mid 70’s (platform shoes, turn ups and rather too much hair) then moved into the IFA field before takin ...

Jon’s insurance career began with Target Life in the mid 70’s (platform shoes, turn ups and rather too much hair) then moved into the IFA field before taking his Chartered exams along the way.

Keen to expand his experience within the insurance industry he joined a life syndicate at Lloyd’s in the early 1990’s, where he learnt much about the wholesale market process. Jon remains involved in the Lloyd’s community, with Lutine writing the majority of its risk business using Lloyd’s paper.

Having moved to his current position with Lutine in 2001 Jon has been involved in the forefront of developing the business to where it is today.

“I have been privileged to be involved during an exciting time in our development. We have developed some great ideas and have some fantastic plans in the pipeline and are as busy as ever with day-to-day activity. All this hard work leaves little time for play - some would comment that’s for the best given my rather wild swings on the green when I do manage to get out.”

Marc Osman

Business Development Manager

After a brief spell in the banking industry, Marc’s insurance career began over 14 years ago with Bain Clarkson where he was lucky enough to get a good insura ...

After a brief spell in the banking industry, Marc’s insurance career began over 14 years ago with Bain Clarkson where he was lucky enough to get a good insurance grounding in a variety of roles before moving to London to work for Lloyd’s broker PYV.

After eighteen months of working as an Account Executive, Marc was approached, and decided to join Lloyd’s syndicate Crowe Life, where he became heavily involved in the marketing, development and strategy of the business.

He stayed at Crowe, which later became part of Sterling Life, for 5 years. Following a brief stint as a Consultant, Marc spent 18 months with Marsh helping to manage their UK VEB programme.

Now at Lutine, Marc’s role as Business Development Manager is both varied and challenging, as you would expect working within a dynamic and fast moving organisation.

Outside of work, Marc unwinds by spending time with friends and family and indulges in his other passions, football, cooking, music and films.

Martin Tyler

Divisional Sales Manager

With a passion for cooking Martin trained as a chef after leaving Business College. In the late eighties Martin decided to became a financial adviser with Equit ...

With a passion for cooking Martin trained as a chef after leaving Business College. In the late eighties Martin decided to became a financial adviser with Equity & Law Life Assurance Society where he obtained a good knowledge of products and the broker market before joining AIG and working for their Personal Accident Division. Still with AIG Martin moved to their Employee Benefits Division where, with responsibility for offices in Bristol and Birmingham, he became involved in the sales and marketing of Group products throughout the UK.

Spending some 16 years working within the AIG Employee Benefits Division Martin helped develop a new Voluntary Benefits Programme which added to their suite of products.

Martin now brings his experience, knowledge and skills to Lutine. There can be no doubt he will make a notable contribution to the development and progress of Lutine as they seek to place themselves in the forefront of the UK Protection Market.

Outside work Martin's hobbies include reading, gym, football, history, cinema, clay pigeon shooting, IT, antique collecting, cooking and travelling.

Heidi Thacker

Group Risk and Technical Operations Manager

Heidi has over 20 years Life & Health insurance experience from both the Individual and Group sectors, specialising in morbidity risk product lines and disabili ...

Heidi has over 20 years Life & Health insurance experience from both the Individual and Group sectors, specialising in morbidity risk product lines and disability claims management. She has worked for insurers, bancassurers, reinsurers and most recently an employee benefit practice. She has extensive knowlege of operations, business development, underwriting and compliance projects. She has also been involved in the multinational pooling of Group Risks and has worked on new product and service development including absence management and flexible benefits.

Emma Gardner

Group Life Assistant Manager

Emma joined the Lutine team in November 2000 after completing an Ilex Legal Studies course at Solihull College. When she joined Lutine, Group Life Assurance wa ...

Emma joined the Lutine team in November 2000 after completing an Ilex Legal Studies course at Solihull College. When she joined Lutine, Group Life Assurance was a fairly small part of the business. Through hard work and dedication, Emma and her team have helped the business to develop and grow to more than three times its original size.

As Section Head, Emma manages an experienced team who oversee all aspects of Group administration ensuring that Lutine’s existing service levels and turnaround times are met.

Sharon Lissaman

Life Underwriting Manager

Sharon’s underwriting career began in 1989 when she joined Equity & Law (now Axa) as a Life and Disability Underwriter. She remained at Axa for over 12 years ...

Sharon’s underwriting career began in 1989 when she joined Equity & Law (now Axa) as a Life and Disability Underwriter. She remained at Axa for over 12 years before joining Lutine in 2002, as Senior Underwriter.

Sharon manages a team of skilled underwriters, as well as being actively involved in underwriting strategies & procedures, and developing new initiatives.

Sharon’s team of underwriters pride themselves in providing the highest standards of service and thinking out of the box to strive to meet the customer’s needs.

Dawn Merrett

Office Manager/Claims Manager

Dawn, like many people, fell into the insurance industry by accident! She left college with a Business & Finance Diploma & didn’t quite know what to do next. ...

Dawn, like many people, fell into the insurance industry by accident! She left college with a Business & Finance Diploma & didn’t quite know what to do next. After joining Royal Life as a Personal Assistant to a Sales Consultant, Dawn then moved on to Scottish Provident where she stayed for 10 years.

During her time there she saw many changes within the industry, including a year spent at a commercial Loss Adjusters and seeing a completely different side to the industry.

Dawn joined Lutine Assurance in 2001 as Personal Assistant to the Managing Director. Her role, in line with the company, has increased in size and diversity and now incorporates that of Office/Facilities/Claims Manager.

Alison McQuade

Senior Accountant

Alison commenced her training as an accountant in the late 1980’s. Subsequently, she gained a vast amount of experience working for a diverse range of compani ...

Alison commenced her training as an accountant in the late 1980’s. Subsequently, she gained a vast amount of experience working for a diverse range of companies throughout the West Midlands.

Upon qualifying in her respective field, Alison worked for a traditional manufacturing company where keeping the company’s head above water was the order of the day. After 5 years, she decided to join Lutine in 1998.

As the company has expanded in recent years, Alison’s role has also grown to encompass all areas of the business. This allows her an opportunity to take an active part of the ongoing development of the company.